Which statement is true about SAM shortcuts?

Which statement is true about SAM shortcuts?

• A. Control F finds a customer
• B. F12 opens into a customer
• C. F7 opens the product guide
• D. Control A opens the product guide

Answer: (B)

SAM shortcuts map quick actions to specific keys, letting you jump to a screen with one press. The true statement is that pressing F12 opens into a customer, which matches the idea of function keys being set up to take you directly to important screens without extra clicks. This makes it a precise, efficient way to reach customer information. The other options describe more general or unrelated actions: Control F is typically a Find command for locating text rather than specifically opening a customer; F7 and Control A are commonly assigned to other functions (like help or select all) and don’t represent the SAM shortcut for opening the product guide. So, F12 opening into a customer is the correct mapping.

SAM shortcuts map quick actions to specific keys, letting you jump to a screen with one press. The true statement is that pressing F12 opens into a customer, which matches the idea of function keys being set up to take you directly to important screens without extra clicks. This makes it a precise, efficient way to reach customer information. The other options describe more general or unrelated actions: Control F is typically a Find command for locating text rather than specifically opening a customer; F7 and Control A are commonly assigned to other functions (like help or select all) and don’t represent the SAM shortcut for opening the product guide. So, F12 opening into a customer is the correct mapping.